Picture: The reception at the Marina Bay Sands in Singapore.
The Singaporean board of tourism is encouraging good service levels in retailing through mystery shoppers and a ranking system similar to the hygiene rating of restaurants. Officials now fret that service standards are decreasing due to an influx of workers without basic English skills (like the Chinese speaking staff at the Min Jiang Restaurant). I wonder if Mandarin is surpassing English as the predominant language?
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